SHIPPING & RETURNS
SHIPPING POLICY
The Ketl Chai Shop offers reliable and efficient shipping services. Orders are processed within [Processing Time: 1-3 business days] and shipped to [Available Locations: 2-3 days]. Shipping fees are calculated at checkout unless stated otherwise.
Delivery times vary by location and carrier but are typically [Estimated Delivery Time: 4-5 days]. Once your order is shipped, you will receive a tracking number to monitor its progress. Risk of loss or damage transfers to the buyer upon delivery to the carrier.
For questions or issues regarding shipping, contact us at help@theketlchai.shop.
RETURN & EXCHANGE POLICY
At The Ketl Chai Shop , we strive for customer satisfaction. Returns or exchanges are accepted for unopened and unused items within 7-14 days of delivery. Defective or damaged products may also be returned for a refund or replacement.
To initiate a return, contact us at customercare@theketlchai.shop with your order details. Refunds will be processed within [Processing Time: 5-7 business days] of receiving the returned item.
Please note, shipping fees for returns are the responsibility of the customer unless the product is defective or an error occurred with the order.