Explore our FAQ

Yes, gift cards from The Ketl Chai Shop can be redeemed during festive days. We understand that special occasions call for the perfect cup of chai, and our gift cards offer the flexibility to indulge in our freshly plucked, perfectly brewed chai anytime, including during festive periods. Whether you are buying for yourself or as a thoughtful gift for a loved one, our gift cards ensure that everyone can savor the essence of nature even during celebrations.

Redeeming a gift card at The Ketl Chai Shop is a simple and straightforward process. Once you've selected the freshly plucked and perfectly brewed chai products you wish to purchase, proceed to the checkout page. During the checkout process, you'll find an option to enter a discount or gift card code. Carefully enter the unique code found on your gift card into this field and click "Apply." The value of the gift card will then be deducted from your total purchase amount. If the gift card does not cover the entire order, you will be prompted to pay the remaining balance using your preferred payment method. Should you encounter any issues or have questions about your gift card, our customer support team is readily available to assist you. Enjoy sipping the essence of nature with The Ketl Chai Shop!

At The Ketl Chai Shop, we take immense pride in our meticulous process of flavor manufacturing to ensure every sip of our chai captures the essence of nature and tradition. Our process begins with sourcing the freshest tea leaves from sustainable farms, renowned for their quality and ecological practices. These leaves are then expertly blended with carefully selected spices and natural herbs, each chosen for their distinct aroma and taste profile. To retain the authentic flavors, we employ traditional methods of drying and curing, which enhance the natural characteristics of each ingredient. Our master blenders then combine these components in precise proportions to create a harmonious blend that embodies the richness and complexity of our chai. Every batch is crafted with care, adhering to strict quality standards, ensuring consistency and excellence in every cup. By honoring age-old traditions and integrating them with modern quality controls, The Ketl Chai Shop delivers not just a beverage but an experience—freshly plucked, perfectly brewed, and resonating with nature’s essence.

Yes, The Ketl Chai Shop proudly offers bulk ordering options for our premium teas. We understand that both individual connoisseurs and businesses may need larger quantities, whether it's for personal use, resale, or special events. Our teas are freshly plucked and perfectly brewed to deliver the essence of nature in every sip. For bulk orders, we provide special pricing and packaging options to meet your needs. Please contact our customer service team directly through our website to discuss your specific requirements and receive a tailored quote. Your satisfaction and the quality of our products are our top priorities.

Yes, at The Ketl Chai Shop, we understand that every tea lover has unique preferences. That's why we offer the ability to customize your orders. Whether you want to mix different varieties of tea leaves, adjust the quantity, or tailor your order to your specific taste, we are here to accommodate your needs. Simply reach out to our customer service team, and they will assist you in creating the perfect blend that suits your palate. We are dedicated to providing a personalized tea experience that embodies our motto: "Freshly Plucked, Perfectly Brewed - Sip The Essence of Nature."

At The Ketl Chai Shop, we take pride in ensuring your tea experience starts smoothly right from the moment you place an order. Once your order is confirmed, we carefully package our freshly plucked and perfectly brewed tea to maintain its quality and freshness. We partner with reliable shipping carriers to deliver your chai to your doorstep in the shortest possible time. Typically, orders are processed within 1-2 business days and shipped out promptly. You can expect to receive your order within 5-7 business days, depending on your location. To keep you updated, we provide tracking information as soon as your order is dispatched. If you have any special requirements or encounter any issues, our customer support team is always ready to assist you, ensuring you can sip the essence of nature without any worries.

An FAQ section can be used to quickly get your answers common questions about our business The Ketl Chai Shop "Where do we ship to?", "What are our opening hours?", or "How can you order our products?".

Yes Ofcourse, at The Ketl Chai Shop, we offer a range of flavored teas crafted from high-quality, natural ingredients. While many of our teas are enjoyed by adults for their unique flavors and health benefits, some varieties may also be appropriate for children in moderation. Herbal teas such as chamomile or peppermint, which are naturally caffeine-free, can be safe options for kids. However, it's important to avoid teas with high caffeine content and strong flavorings not typically suited for younger palates. We recommend consulting your pediatrician before introducing any new beverages to your child's diet to ensure they are both safe and appropriate based on your child's specific health needs.